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CALLING ALL TRAINERS!

Hays Office Support Jobs


Posted by: Hays Office Support
View all jobs from Hays Office Support
Address: 36 King Street
Bristol
BS1 4DZ
Contact Details: 0117 925 5455
Date Posted 28th Apr 2008
Reference Code: VJAWL
View Since Posting: 232
Salary: Up to £21000
Vacancy Location: Aztec West
Full Description:
The Job

To design, deliver, facilitate and evaluate a wide range of training solutions in a multi-site environment encompassing a variety of styles and topics in order to meet departmental targets and business needs including working to hours driven by the business requirement. This role will involve a high volume of training authoring, enabling training support for the integration of new operating systems, processes and products.


The Skills

Essential

- Demonstrable knowledge of current policies, products and processes. This should include understanding of appropriate regulatory requirements.
- Proven ability to support and mentor less experienced team members by acting as point of reference and technical/training excellence and by coaching line resources who assist with training.
- Experience of working in/with a training department within a call centre & financial services environment, including proven experience in the delivery of a range of training topics/activities.
- Proven experience of successfully coaching front line staff
- Experienced in facilitation (2-10 people) and the delivery of information across a range of topics and using a range of mediums.
- Recognised coaching qualification or equivalent relevant experience.