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Workforce Management
This job has expired, and cannot be applied for.
- Posted By: Simply Resourcing Ltd
- Address:
- Contact: 0117 966 9500
- Date Posted: 21st May 2008
- Salary: £18000 - £20000 per annum
- Location: Bristol
- Reference Code: JR06116
- Views Since Posting: 13
- Full Description:
Due to successful growth our clients a leading Insurance company based in North Bristol are looking for a scheduler.
The Job
To support the achievement of KPIs and consistent real-time delivery of service levels to the contact centres within GI Operations.
The skills
- Demonstrable Knowledge of resource planning and operations methodologies, likely to have been gained in a similar or team leader role.
- Experience in the use of workforce management tools desirable (e.g. Aspect, Q-Max, Contact central)
- Computer literate with experience of using Microsoft Word and Excel
- Demonstrable understanding of conflicting priorities and within a contact centre environment.
- Flexibility to working arrangements, working contact centre operating hours on a shift basis
- Ability and flexibility to learn new skills and adopt working practices
- Assertive positive approach
- Excellent communication, Influencing and negotiating skills - phone, face to face and written
Hours of work:
-37.5 Hour week - Monday-Friday 09:00-17:30
Benefits:
- *****Final Salary Pension********
- Childcare Vouchers
- Discounted products
- Free Car Parking
- 22 Days Holiday
- Contributory Pension
Please send CV in the first instance along with a cover note in support of your application. Unfortunately we are only able to contact short listed candidates due to the huge number of CVs we receive. If you have not heard from us in the next five days it means that unfortunately, you have not been successful on this occasion. Please reapply for any other suitable roles in the future. Thank you.
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