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Regional Retail Sales Compliance Coordinator

Hays Office Support Jobs


Posted by: Hays Office Support
View all jobs from Hays Office Support
Address: 36 King Street
Bristol
BS1 4DZ
Contact Details: 0117 925 5455
Date Posted 1st Jul 2008
Reference Code: JAWEG
View Since Posting: 45
Salary: £18000 - £22000
Vacancy Location: Other
Full Description:
Are you looking for a field based role that will allow you to travel around the south west of England?
Do you have excellent interpersonal skills and the ability to develop relationships with new and existing clients?
Can you manage your own time to the highest of standards and enjoy leading by example?

Yes?

My client, one of the leading financial service providers in the country is looking for a Regional Retail Sales Compliance Coordinator to manage their South West territory. The successful candidate will be responsible for leading and developing the Retail Sales Compliance assistants. Providing a high quality of service and support to the Sales Compliance function, by coordinating and owning the production of accurate & timely MI. Utilising available data to pro-actively identify compliance breaches & work closely with Retail Sales Compliance Managers to drive resolution

Duties will include;
· Lead & develop the Retail Sales Compliance assistants
· Carry out HR & performance management process’
· Monitor national / local incentive programmes to ensure they are compliant
· Conduct mystery shops where & when necessary
· Stand in for compliance manager in meetings and or investigations when necessary
· Work with other departments to build and develop new targeted MI reports to help improve efficiency of department
· Supply concise and timely data to Retail compliance controller
· Compliance representative for internal project meetings
· Identify and share best practice within and beyond the team & implement where practicable
· Organise the analysis CCRP/ Cancellation /Performance data to identify potential issues & then conduct review if necessary escalate to the Retail Sales Compliance Manager, driving improvements to processes were necessary.
· Manage the recording of compliance actions utilising spreadsheets and databases ensuring all deadlines are met
· Produce standard and ad hoc reports for clients and the business on Mystery Shopping performance across all clients highlighting areas of risk
· Analysis of the customer complaints data to determine what and when audit actions should take place
· Follow up on outstanding actions to ensure loop is closed on all tasks in conjunction with compliance manager
· Maintaining records for all Compliance activities, chasing and escalation where necessary
· Co ordinate the archiving/version control for;
o Meeting action reports
o Audit Reports
o Mystery Shopping action reports
o Store level action reports
o Train the trainer assessments