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Quality Analyst
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- Posted By: Simply resourcing Ltd
- Address:
- Contact: 0117 966 9521
- Date Posted: 14th Jul 2008
- Salary: £17000 - £19000 per annum
- Location: Bristol
- Reference Code: JR06153
- Views Since Posting: 44
- Full Description:
Our clients, an insurance company based in North Bristol are looking for 2 Quality Analysts to evaluate the customer service received by their customers by listening to calls, monitoring the use of technology, call times, FSA compliancy and Data Protection
The Person:
To evaluate the customer service experience received by our customers in their dealings with the contact centre, in line with all policies, procedures, legislation and regulatory guidelines.
Key Skills:
- Ability to build and maintain excellent relationships with internal and external customers
- Experience of working in a targeted environment whilst maintaining a high degree of accuracy and meeting tight deadlines
- Ability to evaluate information objectively and effectively
- Excellent ability to continuously prioritise and adapt to a changing environment.
- Excellent communication and interpersonal skills.
- Understanding of regulatory and compliance needs and standards
- Good technical knowledge of general insurance products, systems and processes
Desirable
- Experience of providing coaching and feedback
Benefits:
- 25 days holiday plus ability to buy and sell more
- Final Salary Pension scheme
- Annual Bonus scheme (Target bonus of up to 10% and a maximum bonus of 30% of salary)
- Discounted products
- Childcare Voucher Scheme
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